Meraki Camera is in DORMANT state - how to fix

[Nasser-ps]

Hey Everyone,

My Meraki camera is currently in the DORMANT condition.

I am aware that a device in a DORMANT state is one that is not connected or has been offline for more than a week.

I then conducted some troubleshooting and accessed to Meraki dashboard> cameras>The targeted camera>Network.

I also observed the following:

• The camera is not connected to any switch, as indicated by Ethernet 1 on the left sidebar.
• I restart the camera, but nothing happens!
• I "pinged" the camera, but nothing happened.

Is that evidence that the camera is actually disconnected, or might there be a different problem?

Thanks

[alemabrahao]

Have you opened a support case?

It looks like a hardware issue.

[ConnorL]

A dormant device as you mentioned means the device hasn't contacted the cloud for over a week, the ping and reboot live tools, therefore, won't work if we have no contact with it.

I would advise physically checking if the MV is plugged into the network and if it is powered on, if so, follow our troubleshooting KB: https://documentation.meraki.com/MV/Troubleshooting/Troubleshooting_and_Replacing_a_Faulty_MV

[BlakeRichardson]

If you plug a device into the port that the camera is connected to can you access the internet from it?

I would go back to basics ad double check the cabling and is the device powering up, followed by the configuration of the switch port + routing.