MV93 analytics not showing objects like people or vehicles

[Aquatoes]

Hello,

We installed about 4 MV93 fisheye cameras recently for different clients. Some are all mounted and some are ceiling mounted. I noticed that under the analytics section there is no option to view object detection like in the demos. It only shows the motion heatmap.

Is this a limitation to the fisheye cameras where they cannot do object detection? Or do I need to enable a setting?

[Ryan_Miles · Accepted solution]

This feature is currently not working on Gen3 cameras (MV63 and MV93). If you open a Support case they can attach your issue to it and provides updates when it's resolved.

[Aquatoes]

Thanks Ryan, I will do just that.

[Aquatoes]

I opened a support ticket and got a reply back that this is only on Gen 2 cameras and nothing was reported for Gen 3. Not sure where I go from here?

[Ryan_Miles]

I found the case. I'll ping the engineer.

[Aquatoes]

Thank you. Appreciate the rapid response.

[Ryan_Miles]

For anyone else following along. There must have been some misunderstanding. The case is logged against the correct bug that impacts gen3 MVs (MV63/93). This is not a gen2 issue.

[alemabrahao]

Product highlights
• 360° fisheye lens camera
• Compact form factor with 180° horizontal and vertical FoV
• Large level of detail with up to 2880x2880 video resolution
• Night vision with IR illumination up to 20 m / 66 ft
• IK10+ and IP67 rated for deployment in more demanding environments
• Intelligent motion indexing with search engine
• Built-in analytics like Motion Search, Motion Recap, and Motion Heatmaps
• Machine learning capability for intelligent object detection
• Role-based user accounts provide secure video access and ensure privacy
• Cloud-augmented edge storage for minimal physical infrastructure
• Built-in automatic security with secure boot and signed firmware, backed by a hardware
security chip
• Suitable for deployments of all sizes, 1-10,000+ cameras

Do you have a valid license?

[Seeger]

Same Problem as written: MV93 analytics not couting  people

Datasheet:
* Built-in analytics like Motion Search, Motion Recap, and Motion Heatmaps
* Machine learning capability for intelligent object detection
[....]

Latest Firmware MV 5.5.1 did some one find a solution or parameter that worked ?

[alemabrahao]

It's a bug as mentioned.

[Ryan_Miles]

This thread is almost a year old. People counting works on the MV93. Not sure when it was resolved, but it was quite sometime ago. This is from one of our HQ MV93s right now.

[DNT]

Hi what kind of switch are you plugging cameras into? I am aware that the Gen3 cameras need to be connected to an 802.3at (30W) PoE+ port (via LLDP/ CDP) to enable the analytics and object detection. 
ie the camera may operate and consume less than 10-12W and operate fine on a 802.3af but unless it detects 802.3at it will not enable those extra features like analytics, object detection, and MQTT support.