MV Email Missing Snapshot

watdee
Getting noticed

MV Email Missing Snapshot

We have a button automation set up to take snapshots and then send an email notification.  Randomly, the snapshot will no longer be included in the email.  It happens maybe once a month and I'm not sure how to resolve it other than rebooting everything.  Not sure if the reboot fixes it or it just starts working the next day.

 

Because of that, I added some text contacts as well and the text always contains the image even when the email doesn't.

 

Any ideas?

4 Replies 4
alemabrahao
Kind of a big deal
Kind of a big deal

I suggest you open a support case for them to investigate.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

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PhilipDAth
Kind of a big deal
Kind of a big deal

+1 to @alemabrahao - that sounds like a bug.

 

I assume you are running stable or better firmware versions on everything?

watdee
Getting noticed

Yes.  Latest stable on wifi, the button and MV22.  Switches are just one behind.

BlakeRichardson
Kind of a big deal
Kind of a big deal

If you have it set up and it's an intermittent fault opening a support ticket is your only option. 

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