Sensors - Change Connected Access Points

[ICT-Joe]

Hello, 

We recently have purchased some of the Meraki MT15 sensors. One issue I have noticed is that a couple are trying to connect to access points not in the immediate area; for instance, a sensor will try to connect to an AP down the corridor rather than one outside of the room. Is there a way to connect somewhat force the access point it connects to? A reboot hasn't done it unfortunately. 

With thanks

ICT-Joe

[ConnorL]

You cannot manually choose which gateway an MT will connect to. However, if there's a MV/MR that's a lot closer to the MT that it refuses to connect to, it may be worth opening a support case to ensure the gateway is functioning correctly. 

[ICT-Joe]

Thanks Connor! I didn;t think there was but thought I should ask! Both of the APs have the same setup and config so I thought that would have been that. Thank you.

[PhilipDAth]

The sensors (basically) send a bluetooth broadcast.  The first device to report the Bluetooth broadcast to the dashboard shows as the device it is connected to.

Consequently, devices further away can report they are the connected one - but you should not read anything into this.  The gateway was not "selected".  It just responded first.

[ICT-Joe · Accepted solution]

Hi All, 

I have found out what the issue is - the APs in the nearby area are MR34s, which aren't on the compatible gateways list. They're trying to connect to the MR44s in different buildings. 

With thanks

Joe

[PhilipDAth]

MR34s went end of support Oct 31, 2023.

https://documentation.meraki.com/General_Administration/Other_Topics/Meraki_End-of-Life_(EOL)_Produc...

You should aim to replace them.

[ICT-Joe]

Thank you - it's on the list. We just had to decide whether to add new APs to areas with no Wi-Fi or replace the existing ones.