updating phone number for multi factor Meraki account

Solved
hmc250000
Getting noticed

updating phone number for multi factor Meraki account

How do we update the phone number for  aMeraki account configured with multi factor authentication? do we have to remove and recreate the account? 

1 Accepted Solution
Brash
Kind of a big deal
Kind of a big deal

The user should be able to change it from their profile (assuming they still have access).

https://documentation.meraki.com/General_Administration/Other_Topics/Two-Factor_Authentication#Chang...

 

Should they no longer have access, they can have 2FA reset by Meraki support (instructions further down in page) or the user account can be recreated by another admin

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2 Replies 2
Brash
Kind of a big deal
Kind of a big deal

The user should be able to change it from their profile (assuming they still have access).

https://documentation.meraki.com/General_Administration/Other_Topics/Two-Factor_Authentication#Chang...

 

Should they no longer have access, they can have 2FA reset by Meraki support (instructions further down in page) or the user account can be recreated by another admin

hmc250000
Getting noticed

I was not able to access my profile so support had to temporarily disable 2fa so I could update my phone #. . 

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