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VOIP Registration timing out where to begin

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VOIP Registration timing out where to begin

Hi All, 

 

I have a handful of single Polycom handsets hanging off Z1's and Z3's nailing up a AutoVPN tunnel back to our DC.

 

The Polycom handsets are registered back to the Broadsoft VSP with the routes accessible only through the VPN tunnel. I believe the advertised routes are all correct.

Voice, Video and registrations all work as expected, with the exception of some sites whereby registration fails to renew causing the handset to become unavailable to incoming calls. Outgoing calls from the handset out are never a problem. 

 

Where do I begin to troubleshoot this issue? Anyone have experience or ideas on what I can check or troubleshoot?

 

Thanks,

Ben

 

 

5 REPLIES 5
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Kind of a big deal

Re: VOIP Registration timing out where to begin

What does the log on the phone say - for the reason that the registration is failing?

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Getting noticed

Re: VOIP Registration timing out where to begin

Hi Philip, 

 

Handset logs show nothing obvious in logs. 

 

Would it be the session border controller timing out and clearing the registration? 

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Kind of a big deal

Re: VOIP Registration timing out where to begin

Anything interesting in the SBC log?

 

Can you leave a long running packet capture going on the SBC?

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Getting noticed

Re: VOIP Registration timing out where to begin

I thought you may ask that next 😉

 

Unfortunately no, I do not have access to the SBC logs easily enough. 

 

I could raise a ticket with our VSP, would that be worth going down that road? 

 

 

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Kind of a big deal

Re: VOIP Registration timing out where to begin

I would at least ask them what they see is happening.

 

I would see if you can do a packet capture, somehow, of the problem happening.

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