Hello,
I have a user that is working remotely using Windows VPN; she hasn't had any issues up until yesterday when she was unable to connect to the VPN (been working remotely ~6-8 months now). I don't know if there was a possible windows update that is preventing her from connecting; but we have 20-25 users that connect via the VPN and she is the only user that isn't able to get a connection.
I've been able to remote to her PC and change the credentials, but continuously get a 789 error..
![Leitz_IT_0-1606919619330.png Leitz_IT_0-1606919619330.png](https://community.meraki.com/t5/image/serverpage/image-id/15706i4ED87A389AD142A4/image-size/medium?v=v2&px=400)
We use a preshared key and connect PAP..
![Leitz_IT_1-1606919664607.png Leitz_IT_1-1606919664607.png](https://community.meraki.com/t5/image/serverpage/image-id/15707i00F3630E42EFEF6E/image-size/medium?v=v2&px=400)
I'm at a bit of a loss; unable to figure out why she is unable to connect but all other users can. I believe it is something with windows blocking her or perhaps a firewall update. But as I mentioned she had no issues connecting up until yesterday.