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About Leitz_IT

Re: User Unable to Connect to VPN

by in Security & SD-WAN
‎Dec 2 2020 7:32 AM
‎Dec 2 2020 7:32 AM
Hello, I did look over the VPN Troubleshooting Document but didn't have any luck..   "Firewall blocking VPN traffic to MX Solution: Ensure UDP ports 500 (IKE) and 4500 (IPsec NAT-T) are being forwarded to the MX and not blocked. If traffic cannot reach the MX on these ports, the connection will timeout and fail."   I think this may be the only factor (Firewall blocking.) Our company just uses Windows Defender Firewall thought and there haven't been any updates. Is there a detailed writeup to ensure UDP Ports 500 (IKE) and 4500 (IPsec NAT-T) are being forwarded? I am not too familiar with how to do this.. ... View more

User Unable to Connect to VPN

by in Security & SD-WAN
‎Dec 2 2020 6:35 AM
‎Dec 2 2020 6:35 AM
Hello,   I have a user that is working remotely using Windows VPN; she hasn't had any issues up until yesterday when she was unable to connect to the VPN (been working remotely ~6-8 months now). I don't know if there was a possible windows update that is preventing her from connecting; but we have 20-25 users that connect via the VPN and she is the only user that isn't able to get a connection. I've been able to remote to her PC and change the credentials, but continuously get a 789 error..     We use a preshared key and connect PAP..       I'm at a bit of a loss; unable to figure out why she is unable to connect but all other users can. I believe it is something with windows blocking her or perhaps a firewall update. But as I mentioned she had no issues connecting up until yesterday. ... View more
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