Uplink with 100% loss

[nverdugo]

Dear comunity i have an issue with an MX-84 int hte summary reports show both uplinks with 100% loss for last 3 months.

best regards

[CptnCrnch]

So...what exactly is your question?!

[nverdugo]

i want to know, what can i do for get an real report from the uplinks like 4 mounts ago, or if is some bug

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@CptnCrnch wrote:

So...what exactly is your question?!

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[NolanHerring]

Can you provide a screen shot please 😃

[nverdugo]

here show the 100% loss on both uplinks

[cmr]

The uplinks are down and cannot see the internet, do you believe otherwise?

[NolanHerring]

So if the MX are actually up and running, then the issue might be simple.

Go to Security & SD-WAN > SD-WAN & Traffic Shaping > Uplink statistics and add a new destination

Change it from Google to something else that you know you can reach. Change the default to the new one and uplink status should reflect that.

I had an MX once sitting behind another firewall that was blocking Google DNS, so it was showing 100% down even though it wasn't. Had to add in 1.1.1.1 instead

[nverdugo]

thanks Nolan i follow your sugestion

regards

[BlakeRichardson]

@nverdugo If Nolans suggestion doesn't work and its not running on a cellular connection as suggested I would open a support case as there it not much more help the forums can provide on this particular issue. 

[PhilipDAth]

I'm guessing your MX is running on a cellular data connection?