I had a client who was using Nextiva for their phone service. They had a great feature where one could forward a voicemail from one user to another. When that feature stopped working, I called Nextiva and they reported that they disabled it because it could be used to initiate calls from inside the voicemail system.
The hack worked by someone calling a company phone late at night and getting the users voice mail. The hacker would use a dictionary hack to determine the pin, and then once inside the voice mail system they could make out bound calls.
Check with your phone provider to see if there is any way to make out bound calls from outside the system. If there is, that may be your security hole.
Dave Anderson