RDP Disconnects Affecting Entire Site after MX Upgrade

[tshumaker]

Good Morning!

After upgrading our MX location to firmware 18.107.2, we have been having intermittent site disconnects at a few of our locations. I cannot roll back to our previous version due to NBAR interfering with VOIP quality. Has anyone else been having this issue as well? I have an open support case and they were unaware of the issue and are requesting packet captures, which is a hard thing to capture with how inconsistent it is.

[alemabrahao]

I had already reported in other discussions about this problem, the same happened to me and I had to rollback. I suggest you open a support case.

[tshumaker]

Thank you for your reply. We currently have an open ticket with support, but they are unaware of a known issue that would cause this. We also cannot roll back as NBAR was causing an issue with VOIP quality. Hopefully a fix is found soon to alleviate this issue. 

[cmr]

Any reason you aren't using 18.107.3?  It has quiet a lot of fixes.

[tshumaker]

The dashboard is currently not giving me the option to update to 18.107.3. It seems to be a common issue currently as well if you are already running 18.107.2. 

[cmr]

Indeed, it seems that you cannot go to it from any 17 version either, my apologies.