My Meraki order number ????

[Yeti2026]

I have been locked out of my Meraki MX105 which was purchased with an internet upgrade through Lumen. 

I received a notification on my Meraki that said to disable 2FA as they were discontinuing it. I did not disable it in time so now I am locked out. Meraki tech on a support case gave me a list of stuff I needed to get back in. I supplied him with all of that. The only thing left was he said I needed the internal Meraki order number. None of the order numbers I supplied them worked. Meraki support said those are Lumens numbers. I asked Lumen about it and they can not find this internal order number the Meraki tech keeps saying I need. I am stuck any ideas on how to find this would be greatly appreciated. 

Thanks. 

[BlakeRichardson]

To be honest I think you are between a rock and a hard place, I doubt there is much a community member can do to help although there might be a Meraki employee floating around that might be able to help. 

[PhilipDAth]

Doesn't it offer an option to use email MFA?

Tell Lumen you need the Cisco order number.  For me, they are usually a 9-digit number.  Lumen needs to contact the internal department that places orders with Cisco to get this number.

Also, when the order ships, an email is sent from notificationsapp_prd@cisco.com (have Lumen ordering look for this).  Sometimes customers get these as well.  This is an example of what I receive.

[MilesMeraki]

Unfortunately this is one of the biggest issues with Meraki. Order numbers are normally tied to a partner etc.

If you're using Meraki or a customer using Meraki from a previous partner (Who purchased the kit) you're in this predicament.

Rule 1 - Always configure 2 admins per org for worst case issues like this.

That being said, I don't know how they can't help you if you have a org admin configured in the same org that is using your email address (Meraki can just email you from it to confirm).

Surely you can take a picture of the Meraki hardware and it has it's serial/MAC and send it to them via the email address you have as an Org admin in the respective meraki org?