Mx not saving public ip configuration

[kiruu15]

When I try to configure a static public IP on a new MX. I enter the values, but it doesn’t save. It just reverts back to DHCP

[ww]

Double check if you set the correct ip settings. Maybe try connect the router to a laptop with the ip settings to confirm that works

"If the MX is not able to reach the default gateway on this static assignment, it will fall back to DHCP"

https://documentation.meraki.com/MX/Other_Topics/Static_IP_Assignment#Local_IP_Assignment

[kiruu15]

i've already tried this many times, including resetting the device and changing the browser.

[cmr]

If you set the same static settings on a PC connected to the internet link, does it work and can it reach the Meraki cloud?

[kiruu15]

yes

[Edu_Chico]

Have you tried a factory reset?

[PhilipDAth]

Are you talking about a WAN interface configuration?

When you specify a static configuration on an already working MX, the MX will try it out, and if it loses Internet access then it reverts the change.

You could try configuring the static IP via the local status page.  That should stay on a static configuration then.