Making changes on MX250 causes down time

[IntermtnITDept]

Hello,

We use an MX250 on our network, and every time we make any sort of change on the device, we lose access to the internet for about a minute. Why does this happen? Is there any way to make any changes on this device without taking the entire company down, or do I really have to wait until after hours to make a small change?

Thanks

[NolanHerring]

What specific changes are you making?

[IntermtnITDept]

It seems to happen when we make any sort of change at all. Specific examples include creating a new VLAN or editing DHCP. We have not made any changes to the individual ports or the uplink/WAN. We do not have a warm spare.

[charles07 · Accepted solution]

This should not happen. Contact Meraki Support. just click on the Help link on top-right position and cases.

[kYutobi]

I mean if you're changing port configs or changing anything within the WAN some type of interruption will be made.

[PhilipDAth]

Are you by chance using a warm spare configuration and have a direct link between the MX's?

[IntermtnITDept]

[I tried to remove this reply but I don't see a way to do so.]

[Tony_Ang]

Hi @IntermtnITDept 

Is your firmware up to date?

Is it single unit or the setup comes with spare unit?