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Making changes on MX250 causes down time

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Making changes on MX250 causes down time

Hello,

 

We use an MX250 on our network, and every time we make any sort of change on the device, we lose access to the internet for about a minute. Why does this happen? Is there any way to make any changes on this device without taking the entire company down, or do I really have to wait until after hours to make a small change?

 

Thanks

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Here to help

Re: Making changes on MX250 causes down time

This should not happen. Contact Meraki Support. just click on the Help link on top-right position and cases.

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Kind of a big deal

Re: Making changes on MX250 causes down time

What specific changes are you making?
Nolan Herring | nolanwifi.com
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Re: Making changes on MX250 causes down time

It seems to happen when we make any sort of change at all. Specific examples include creating a new VLAN or editing DHCP. We have not made any changes to the individual ports or the uplink/WAN. We do not have a warm spare.

Here to help

Re: Making changes on MX250 causes down time

This should not happen. Contact Meraki Support. just click on the Help link on top-right position and cases.

Kind of a big deal

Re: Making changes on MX250 causes down time

I mean if you're changing port configs or changing anything within the WAN some type of interruption will be made.

Kind of a big deal

Re: Making changes on MX250 causes down time

Are you by chance using a warm spare configuration and have a direct link between the MX's?

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Re: Making changes on MX250 causes down time

[I tried to remove this reply but I don't see a way to do so.]

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Re: Making changes on MX250 causes down time

Hi @IntermtnITDept 

 

Is your firmware up to date?

Is it single unit or the setup comes with spare unit?

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