MX75 latest stable version 18.107.2 update breaks connections b/w offices

[Dipen]

I have 1 MX 10, 2 MX 64 and 3 MX 75 and we recently got an firmware updates on MX75. V#18.107.2 and soon after that mayhem started our profiles on local computers would not load even cameras stopped working. It almost felt like those MX created a wall or firewall rule not to let anything in even though I tried configuring rules to be ANY to ANY for some time. I wonder if anyone has same problem? As I ended up rolling back one version which weirdly enough is v# 18.207 ( I understand this is latest version and 18.107.2 is latest stable version). 

I was looking if someone has workaround except rolling back one version.

[alemabrahao]

In this case, it would be a good idea to contact support so they can investigate further.

But you can also do a packet capture to check what might be happening.

[Dipen]

That was my next plan as I don't like restarting MXs as that is a down time for those offices. But thanks for your suggestion. I will post here if I get any resolution out of them.

[Mloraditch]

18.107.2 is latest stable, but not the latest patch, there are oodles of fixes between 18.107.2 and 18.107.10. I would be on that version before calling support.

[Dipen]

I sent them an email as being on that version for more than 10 minutes is not an option. 

[cmr]

@Dipen which version are you referring to?  You stated that you tried 18.107.2, but @Mloraditch is suggesting 18.107.10.

We have 20+ MXs running 18.107.10 and 10+ are in an SD-WAN.  They include MX64, MX75 and MX100 amongst other models.

[Dipen]

I don't see an option to update my MX75 to 18.107.10. I can only see 3 options 18.107.2, 18.211, 18.208.01 and yes firmware update it gave me was 18.107.2 which does not make any sense to me especially when we are already using 18.208. 

[cmr · Accepted solution]

@Dipen as you are on 18.208, you have to go to 18.107.2 and then 18.107.10 as it is a patch release of the former.

[MrShiv]

Hi Team, We are not observing 18.107.10 available and can only see 18.107.11 available. Can you confirm if this 18.107.11 is the patch for 18.107.10 for MX75? we are struggling to upgrade the firmware from 18.107.2 to the next stable release and get no TCP/UDP traffic post the firmware rollout.

[cmr]

18.107.11 replaces 18.107.10, so I'd try that.