MX67 in Dashboard case submission no longer works

Solved
RandyD
Getting noticed

MX67 in Dashboard case submission no longer works

Seems that submitting a case from the Help -> Cases menu no longer works.  I've tried twice now, and my case does not show up.  This use to work and I have past cases show but no new ones get created. MX67 on MX 17.8.  Anyone else noticed this behavior? 

1 Accepted Solution
RandyD
Getting noticed

Turns out that Cisco had my customer ID messed up and was not attributed to my license properly.  They got that squared away and I am now able to submit cases via the dashboard.

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2 Replies 2
Brash
Kind of a big deal
Kind of a big deal

Haven't had to raise a case lately, but normally that's how I would do it.

RandyD
Getting noticed

Turns out that Cisco had my customer ID messed up and was not attributed to my license properly.  They got that squared away and I am now able to submit cases via the dashboard.

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