MX65W LED is constantly flahing white

SOLVED
Dante23
Here to help

MX65W LED is constantly flahing white

The light on the MX65W constantly flashes white, even though it has the latest firmware. Even if i unplug the network cable, it still flashes white. All the other MX devices have a solid white light when stable. The device appears to be working fine otherwise. Has anyone ever seen this? I'm wondering if there is a hardware issue. 

1 ACCEPTED SOLUTION

Meraki support issued an RMA for the device.

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7 REPLIES 7
MRCUR
Kind of a big deal

If you go to the local status page, does it say there is an upgrade in progress? 

MRCUR | CMNO #12

Yes. "The device is currently upgrading its software. Upgrade 25% complete."

It is on the latest firmware.

I tried a hard reset and it still does the same thing.

MRCUR
Kind of a big deal

Open a support case. That's why it's flashing - it's trying to update the firmware. The Dashboard firmware status changes immediately after an update - it's not accurate to what the device is actually doing. 

MRCUR | CMNO #12

Yep, I just opened a case but wanted to check here first..

ph0t0g
Getting noticed

Did you ever get this fixed? What was the issue?

 

Thanks.

Meraki support issued an RMA for the device.

ph0t0g
Getting noticed

Thanks Dante23. I opened a case and they did the same.

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