MX65 USB Port Issues

[InseegoSupport]

I am hearing of a lot of folks with MX65 appliances who's USB port is not working with a SkyusDS today, anyone else experiencing this issue with any make USB modem?  Have you logged a support case with Meraki?

Their is an open bug report for the MX65, please reference this when calling in to support with this issue.

https://meraki.cisco.com/support

[PhilipDAth]

On the whole I have few clients using USB for 3G/4G.  I always advise them to use an Ethernet 3G/4G device where possible.  Of the few using USB (maybe 200 to 250 MX devices across all my customers) - none of them are reporting any issues.

[Postman18]

Are these issues related to certain MX65 Firmware versions?

Thanks!

[InseegoSupport]

@Postman18,

I suspect this is the case but I am unable to reproduce the trouble in out lab environment.

[grimm_j]

My company has had several SkyusDS modems randomly drop offline for hours at a time. We pair these with MX65w's. Typically we'll need to power cycle the device 5-10x for things to come back online.