MX64 light white flashing constantly

pbrand
Conversationalist

MX64 light white flashing constantly

Hi, the dashboard shows firmware up to date but UI shows upgrade at 0%. Is there another way to upgrade the device? I have tested to upgrade to beta version which shows success at the end but no change in UI.

3 REPLIES 3
GreenMan
Meraki Employee

I think you need to raise a case with the Meraki Support team - they'll be able to see precisely what the MX is doing and help from there.   Different choices for accessing Support are available under Help > Get help in the Dashboard.   Be aware that telephone receives priority, for rapidity of response.

pbrand
Conversationalist

Many thanks for the quick answer. I have opened a ticket.

Inderdeep
Kind of a big deal

@pbrand : Meraki support, most probably you will get RMA

https://community.meraki.com/t5/Security-SD-WAN/MX65W-LED-is-constantly-flahing-white/m-p/4114#M1084

Regards/Inder
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