Meraki

guitb

We encountered a problem where a spoke MX appliance lost connectivity. Upon investigation, the device was found to be excessively hot. Rebooting the appliance restored connectivity.

Is there a method to obtain temperature readings or electrical data for MX 68 appliances?

RaphaelL

Hi ,

If you go to Organization -> Summary Report -> Select this network , do you see anything anormal to the device utilization prior to the reboot ?

guitb

Utilization was at 3% and health score was 100/100.

alemabrahao

Not specifically about the temperature, only the use of the device as mentioned.

The ideal is to install the equipment in a place that is properly cooled.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

PhilipDAth

I have seen this issue many times with MX65s. It was related to PoE. Moving the PoE devices off the MX65s usually fixed it (or having them RMA'd).

I have never seen it happen on an MX68.

DarrenOC

@PhilipDAth - yep, they were nice little hand warmers

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.

jbright

I have found that applying an external heat sink with double-sided thermal tape seems to help with the heat issues on the MX6x series. Here's a link to the heat sink I have been using: https://www.amazon.com/dp/B07X9L2SRP

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MX Temperature

MX Temperature