L3 firewall hit count 0

[James12]

Hi folks,

have you guys encounter 0 hit count on the L3 firewall rules?

I wanted to see the rule's usage and effectiveness. 

Even the default rule is stated as 0.
so, it making me confuse.

[DarrenOC]

Hi @James12 , to me that indicates that the traffic you’re looking for isn’t hitting your firewall!  Do you have another route out of the network?

It can take a few seconds for the counters to increase especially after a page refresh.

[James12]

@DarrenOC no only 1 simple network, MX is the gateway.
I waited for the page to load the hit count for over an hour but never came up.
My access to the internet is totally accessible, so that puzzles me. 

[DarrenOC]

What’s your model and firmware?

Have you also tried verifying the behaviour from another browser?

[James12]

@DarrenOC 

MX 64 
V15.42.2

I just switch to Firefox and edge to test out, only hitting the default rules
I just added ICMP rules to google DNS and place it on the top. it doesnt show too.hm...... 

[ww]

the allow any also works.

you should look closely because its realtime and it can jump from value x to 0 if there is not much traffic

[James12]

@ww so the hit count will just reset to 0 when there is no traffic?

[ww · Accepted solution]

looks like its depends on the browser.  in chrome it doesn't go to 0 but keeps counting. but in duckduckgo browser it reset to 0 after a count.

i also only have hits on the allow any any. 

looks like a gui bug.

[James12]

@ww I'm using chrome, I don't see any hit count.
using firefox and edge only sees default rules with hit count.
Even adding a deny-all at the last policy.
I set up a test IP to see the hit count.

it only shows 0

Just frustrating not Meraki is not able to show it what it does.

Hard for me to documents and pass them on to my colleagues.