I would like to ask why the page where I am seeking support cannot be submitted. The button in the bottom right corner is gray and cannot be clicked.
You should see a Google reCaptcha widget, which looks missing on your screenshot.
This needs to be validated/completed for the "Submit Case" button to become active. Try disabling any AdBlock plugins you have on your browser.
@ConnorL is perfectly on point here. You should be seeing reCaptcha widget when you are on this page. See my step-by-step screenshots below, for reference:
This is often due to browser issues, temporary network problems, or extensions interfering with the process. Try another browser (possibly incognito mode) - to verify if this behavior is across different browsers. If you see this across different browsers, try using another ISP connection (or phone hotspot) for comparison.
