Error in Adding Devises to Inventory

[NItzUAE]

Dear All,

Need help in resolving the issue of Meraki MX67C HW while adding the device in inventory getting error message 

No matching order / Serials were found.

we have cisco order number and meraki order number with dash board key.

Need your support to add the device in inventory list.

Appreciate your support

[alemabrahao]

You need to open a support case.

[Brash]

The Meraki order number is the one to claim.

Verify it's entered correctly. Assuming it is, contact support

[PhilipDAth]

This happens when you try to claim the order too quickly after receiving the email.

What about two hours, then try again, and it should work.

[BlakeRichardson]

Oh the excitement of knowing your new hardware is on it's way. The one thing I love with Meraki is that usually I have configured the devices before they have even arrived in the country. 

It's just a matter of unboxing and asset tagging the them once they arrive.