Customer support line is not working.

SOLVED
Kuppa
New here

Customer support line is not working.

I called the customer support line # 415-937-6671. 

PBAX: Asking me to enter 1 for existing case and 2 for a new case.

Customer: I  pressed 2 for the non-existing ticket number.  

PBAX: Asking to enter the 8 digit customer number.

Customer: I entered my 8 digit customer number

PBAX: Asking me to enter 8 digit customer number again

Customer: I entered 8 digit customer number again..

.. The processes keep going on. I am not able to connect customer support at all.   The PBAX is not letting me talk with customer support and it is a big pain.  I even mailed this issue but it was not considered.

1 ACCEPTED SOLUTION
PhilipDAth
Kind of a big deal

It sounds like you might not be transmitting DTMF tones.  Can you try from a different phone, like a mobile?

View solution in original post

5 REPLIES 5
PhilipDAth
Kind of a big deal

From the Dashboard go Help/Cases, open a case, and then try ringing the number and use your case number.

Thanks for the alternate route.  I created a case.  I called, 415* number,  I pressed "1" then entered my case #.  PBAX keeps asking me to enter the case # again.  Still, it is not working.

PhilipDAth
Kind of a big deal

It sounds like you might not be transmitting DTMF tones.  Can you try from a different phone, like a mobile?

View solution in original post

Thanks for the suggestion.  I am using Tmobile.  I went to my cell phone settings and enabled the VoLTE.  Now, it works.    

RodrigoC
Meraki Employee

Hey Everyone, looks like the issue should be resolved now.

 

If anyone is still experiencing issues, please let me know.

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