Hi,
We have users' connected from Home PC to PlayStation via Client VPN and we are observing disconnection issue for them.
At first, we suspected the issue was from user's ISP, but during our remote session with multiple users, we observed all of the user(if not all, most of then faced it. Like 60-70% users) were getting disconnected (game pop-ups with message 'Trying to connect 1/5'), at the same time.
We tried to Whitelist the PS4 users along with VPN IPs were whitelisted, but still the issue persists.
It was observed that the user's download and upload speed was above 250Mbps(on online speedtest), while on mx.meraki.com use to give 75+(75 being Meraki's limit). The actual speed required for this game is not more than 50-60Mbps.
We have even upgrade the Firmware on MX250 to 15.40 version.
With the help of TAC, we tried to run iperf(bandwidth testing tool) and the output was fine(verified by Meraki TAC).
One more observation we came across was, we have same setup in different location with double bandwidth and triple users and the setup for both the location is same, but we are not facing any issue for other location.
We are at the end of troubleshooting ideas and issue still persists.
Any help from community will be appreciated.
Thanks.