I appear to have a MX64 that has bricked itself, I cannot get into the local page, despite resetting it. But I haven't done a 30/30/30, if there is such a thing.
It doesn't matter whether it is connected to the modem or another device, it does not make a connection. If connecting to another device I can "see" the MX, but nothing happens, local page nothing happens.
Where do I take it from here . . . .
@uberseehandel
I did get to the bottom of what the problem was - the template that I had created before beginning to reconfigure how the MX connects to the internet was preventing the MX from re-configuring the uplink, consequently everything went a bit pear shaped.
So I logged onto the Meraki dashboard and disassociated the template, and suddenly connectivity returned., it was a bit like watching Penn & Teller.
So the MX is unbricked, for which hooray!
@uberseehandel
Support seems to take a somewhat lugubrious approach to solving this issue. It occurs to me that we should be able to download an image onto a USB stick and reload a default config from the stick which then grabs the last good version from the Meraki Cloud. Saves a lot of faffing around, and down time.
Officially branded Meraki USB sticks would make great swag. Especially if they are small enough to fit inside one's wallet.(hint @CarolineS)
@uberseehandel
Just so everybody knows, the responses here are more helpful than the those of support, even when the issue is classified as high priority.
I received a response at 22:30 my time, to which I responded, along with stating that I was available to work on the problem for a further 90 minutes (that would be 00:30 local time) and I have still received zilch - nothing.
An RMA should have been issued last night and a replacement device dispatched before COB. It doesn't matter whether it was shipped from CA or UK, it would be here by now.
And how much of a snowflake is the MX64, that it fails, permanently when uplinking to a different device?
What am I supposed to think?
@uberseehandel
Funny you should mention that. The support person said words to the effect that telephone calls get dealt with . . .
well I've noted that for next time.
@uberseehandel
I did get to the bottom of what the problem was - the template that I had created before beginning to reconfigure how the MX connects to the internet was preventing the MX from re-configuring the uplink, consequently everything went a bit pear shaped.
So I logged onto the Meraki dashboard and disassociated the template, and suddenly connectivity returned., it was a bit like watching Penn & Teller.
So the MX is unbricked, for which hooray!
@uberseehandel
