I appear to have a MX64 that has bricked itself, I cannot get into the local page, despite resetting it. But I haven't done a 30/30/30, if there is such a thing.
It doesn't matter whether it is connected to the modem or another device, it does not make a connection. If connecting to another device I can "see" the MX, but nothing happens, local page nothing happens.
Where do I take it from here . . . .
Solved! Go to Solution.
Call in to support, verify that you've gone through their troubleshooting steps, request/be sent an RMA as long as it falls under warranty?
Support seems to take a somewhat lugubrious approach to solving this issue. It occurs to me that we should be able to download an image onto a USB stick and reload a default config from the stick which then grabs the last good version from the Meraki Cloud. Saves a lot of faffing around, and down time.
Officially branded Meraki USB sticks would make great swag. Especially if they are small enough to fit inside one's wallet.(hint @CarolineS)
Just so everybody knows, the responses here are more helpful than the those of support, even when the issue is classified as high priority.
I received a response at 22:30 my time, to which I responded, along with stating that I was available to work on the problem for a further 90 minutes (that would be 00:30 local time) and I have still received zilch - nothing.
An RMA should have been issued last night and a replacement device dispatched before COB. It doesn't matter whether it was shipped from CA or UK, it would be here by now.
And how much of a snowflake is the MX64, that it fails, permanently when uplinking to a different device?
What am I supposed to think?
In my experience, best practice in these scenarios is to call them. They always answer and with problems such as these they either fix it or send you a new one.
I've once logged an RMA at 23:00 and received the device by 07:00 - and I'm in Johannesburg, very far away from anywhere.
I did get to the bottom of what the problem was - the template that I had created before beginning to reconfigure how the MX connects to the internet was preventing the MX from re-configuring the uplink, consequently everything went a bit pear shaped.
So I logged onto the Meraki dashboard and disassociated the template, and suddenly connectivity returned., it was a bit like watching Penn & Teller.
So the MX is unbricked, for which hooray!