"Invalid API Key" when logging in to meraki go

EOIP
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"Invalid API Key" when logging in to meraki go

When l login to both web and or the app i get "Invalid API Key" and simply stays on the "Choose a company" which is blank.  I can not navigate to anything not even support.

 

I do get a security code email each time i login. but no prompt to enter into the site.

 

There is another "Invalid API Key" thread that from a few weeks ago.  I have tried that solution along with multiple computers with no luck.

 

Any others have this issue or have resolved this issue?

 

Thank You!

2 Replies 2
JessicaA
Meraki Employee
Meraki Employee

Thank you for reaching out. To assist you better, could you please let us know which version of the Meraki Go application you are currently using? Additionally, if you haven't already tried this, could you delete the app from your device and then download and install it again from the app store? After reinstalling, please check if the issue persists.

Thank you,
.ılı.ılı. Jessica Ardelean
Meraki Go Technical Support

ssbain
Comes here often

I have the same problem. I have deleted the app from my phone and deleted all browser history. I get the email with a code but no where to enter it in the app or the web app.

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