Cannot enable Security Protection in App

[AndyShore]

Hi,

I have purchased the security protection licence and its is showing in the license section on the Meraki Go web site but I do not get the turn on slider in the App.

I can see the license is applied to this device.

Getting nowhere fast with Meraki support.

Anyone got any ideas or seen this before.

Cheers

Andy

[hidden0]

Hi @AndyShore 

I'm sorry to hear you are having problems. Support is definitely the best path towards identifying the root cause of this problem and taking corrective actions.

There have been errors in the past with the network request and linkage to the security services. Do you have any errors trying to turn on the slider in the app, or is it simply disabled?

[AndyShore]

The slider isn't even there to slide 😞

[hidden0]

This looks like something support is going to have to intervene for. We'll get you sorted out!

[AndyShore]

this is where the slider should be though, right?

[hidden0]

Yes indeed @AndyShore - after some review we found your case and it looks like we're going to have to fix this one for you, sorry for the inconvenience! Stay tuned for an update from support.