Bug Report - Support Tab

[TyShawn]

Category: Portal
Type: Graphical
Item: Link
Device: N/A
Firmware: N/A

Description:

When selecting Settings / Help / Support Ticket the gui gives a blank page.

Work Around:
N/A

[MiriamK]

Thanks @TyShawn for these clean bug reports! Just to confirm, were you logging into the web portal from Chrome? 

As a workaround, you can try Safari as support cases should work as expected there. We'll dig to see what's happening in the meantime. 

[TyShawn]

I ran the tests from MS Edge and Safari. I tried to edit my post but for some reason I couldn’t. I found a workaround by clicking submit ticket from the main screen. 

Sent from IPhone. 

[MiriamK]

Apologies for the inconvenience! We're taking a look to see if we can fix any issues happening. 

[TyShawn]

@MiriamK - I'm here to help the community and to make the product as best as it can be.

[TyShawn]

This issue is resolved with the latest update.

Feedback:

The "Success" popup box states someone will email you in the next couple of days. This wording feels like the issue is a low-priority event. Maybe we could look at changing the wording to 1-2 or 1-3 business days. I believe most of the community is aware that SLAs are not as tight as Meraki propper, but setting some type of SLA with a user or admin may give a slightly better experience. 

[TyShawn]

I did notice one strange thing when starting a ticket. Once a user/admin clicks open ticket then enters anything in the subject field. There is a spinning wheel in the box below that never goes away. It is like the box is looking for a ticket or KB that it never finds.