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Bug Report - Support Tab
Category: Portal
Type: Graphical
Item: Link
Device: N/A
Firmware: N/A
Description:
When selecting Settings / Help / Support Ticket the gui gives a blank page.
Work Around:
N/A
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Thanks @TyShawn for these clean bug reports! Just to confirm, were you logging into the web portal from Chrome?
As a workaround, you can try Safari as support cases should work as expected there. We'll dig to see what's happening in the meantime.
Cisco Meraki Product Marketing
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I ran the tests from MS Edge and Safari. I tried to edit my post but for some reason I couldn’t. I found a workaround by clicking submit ticket from the main screen.
Sent from IPhone.
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Apologies for the inconvenience! We're taking a look to see if we can fix any issues happening.
Cisco Meraki Product Marketing
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@MiriamK - I'm here to help the community and to make the product as best as it can be.
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This issue is resolved with the latest update.
Feedback:
The "Success" popup box states someone will email you in the next couple of days. This wording feels like the issue is a low-priority event. Maybe we could look at changing the wording to 1-2 or 1-3 business days. I believe most of the community is aware that SLAs are not as tight as Meraki propper, but setting some type of SLA with a user or admin may give a slightly better experience.
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I did notice one strange thing when starting a ticket. Once a user/admin clicks open ticket then enters anything in the subject field. There is a spinning wheel in the box below that never goes away. It is like the box is looking for a ticket or KB that it never finds.