I guess I have been making too many wishes, because no matter how I frame this one the Dashboard refuses to accept it.
Couldn't this cause privacy issues as someone could simply change the number. Not that my support tickets are ever interesting but I still would rather Joe Bloggs not be able to see them as it may contain confidential information.
Surely you could limit the URL to be available only to Organization administrators. I could see a great use case for this within a large operations environment.
There would be no security issue. You would need exactly the same access rights as you do now to access a support case.
Have you tried resubmitting this without the URL example? I don't actually know what limitations are put on Dashboard wishes, but my initial guess would be that it rejects anything with a link.
I ended up creating a pretend URL that was not an actual URL.
Did that ultimately let your wish go through?