As people start to close out the year and finish up their last bit of maintenances ( Me 🙂 ). I wanted to take the time to reflect on a question that I was asked a few times from @AmyReyes or her group. "How is the forums?" or "Does the forums help you in any way?" so I want to share some thoughts as I it a point this to jump in with two feet to be able to give a real honest answer on this two questions.
Message Boards:
As a whole the boards themselves are very responsive overall easy to navigate and is stable. I like that Cisco/Meraki continues to tweak and push the functions of the boards forward and not just sit on some version that was released X amount of years ago so that is always a good thing in my eyes. The one con I have to hit the boars with is the lack of a "Dark mode". Most of my UIs are set to some version of dark mode due to the time I spend in front of the screen today and the Meraki forums are the only UI I have that is locked to "Light mode".
Support:
The support here has been amazing from so many different avenues, users helping users, Meraki employees help users, Users helping Meraki, and even user notifications on platform outages. I've seen it all here and it honestly is amazing to see. What makes support here different than other boards, at least for me is one quality of the help from when a question is asked. In other boards I've seen questions asked and the following posts be some snarky remark or some answer that just wasn't helpful. Two, just the amount of chatter that takes place on the boards. I have seen some boards feel like a ghost town with posts coming every few days and responses coming days to weeks later. In those cases the boards have no value and should be looked at by that company.
People:
THIS is the secret sauce to the Meraki forums. When I was first interviewed or sent a poll I hadn't taken the time to really jump into any of the posts or conversations, but now that I have I have to say I love it. I've gotten to know that some guys need to be on pay role for Cisco as much help as they give here, the mods are really active and do a great job with keeping the forums going in the right direction, and everyone here is very respectful, and all of this is free. This being said I really have to send kudos out to some of the community superstars that I've seen.
@PhilipDAth
@RaphaelL
@cmr
@KarstenI
@AmyReyes
@CarolineS
I really want to thank you for making this year a great Meraki year for me and you have added value to my perception of the Meraki product.
To new and returning forum members this tool is only as good as you make it and the more you use it the better it can be.
Side note I really need to get my personal forum account and business account merged in some way :D.
Happy Holidays everyone!!!
