AP’s not coming online

[NetworkNewbie]

Hi, I have an issue that I’d like some help with...I got a couple of Meraki access points that I’ve recently plugged in, and for some reason they just aren’t coming online. They show as offline in the Dashboard, and the only indicator I see on the AP itself is a blinking orange LED. I don’t think it’s a connectivity issue, since I plugged my laptop into the same switch with the same switchport settings, and I’m able to access the internet without issues. Any help would be appreciated.

[Inderdeep]

@NetworkNewbie : Well try to troubleshoot and check the below guide. I would recommend to do factory reset once 

https://documentation.meraki.com/MR/Other_Topics/Troubleshooting_and_Replacing_a_Faulty_MR_Access_Po...

[Jonathan-S · Accepted solution]

Yes, @Inderdeep's linked knowledge base article should be a good troubleshooting resource here.

Included in the resource linked above, if you have a restrictive firewall upstream of the MRs, be sure that the necessary firewall rules are in place in order to allow the MRs to communicate with Dashboard. You can view a tailored list of these rules by navigating to Help > Firewall info from within your Meraki Dashboard portal. Additionally, more information around this can be found at the following Meraki resource:

https://documentation.meraki.com/General_Administration/Other_Topics/Upstream_Firewall_Rules_for_Clo...

Be sure to let us know if you are able to resolve your issue!

[NetworkNewbie]

Thanks for the help @Inderdeep and @Jonathan-S . I was able to add these rules to our upstream firewall and now the MRs are showing as online in our Dashboard!

Cheers!