newest ipads: Device Management failing

[KRhault]

I've been using Meraki to manage ipads for years. 

I have new ipad minis (6th gen) and a couple Air (4th gen). I'm having trouble onboarding them with Meraki. I can successfully add the device and get information and location. I can push our apps after installing the management system on the ipads. But there are problems: 

1) I can't initiate Lost Mode, play a sound, or clear the passcode

2) The restrictions are not enforced (blacklisted apps are not deleted)

3) The user can erase the ipad and Meraki's management system is not reinstalled. I can't push reinstallation from Meraki. (Still trying to find a way to reinstall it)

If I get an error message in the activity log it says Error: “EnableLostMode” is not a valid request type.

Otherwise it just says Pending forever.

Does anyone have any suggestions, or is this strictly a compatibility issue between Meraki and the latest ipads or iOS?

I'm using iPadOS 15.2 which is the latest. 

[KRhault · Accepted solution]

IT guy solved this for me. We had an updated DEP profile that I hadn't assigned to the new ipads. If anyone else has a similar problem, fix it by setting up a new profile with restrictions and assign it to new ipads. Then erase and reset them and the management should load with restrictions included. 

[DjShroll]

😁Way to go posting the answer there, KRhault!