iPhone Home Screen Config Layout Issue

[DrPlumber]

Hello! I've configured the Home Screen layout setting for one of our devices, and have put the TV app (looks like this) set to be in a folder along with a bunch of other system apps. All the system apps are going into the folder correctly, except for the TV app. I cannot for the life of me figure out why it won't go into the folder - I've already double/triple checked I'm adding the correct app to the list (com.apple.tv),  yet it continues to sit on the main Home screen.

[BlakeRichardson]

@DrPlumber try turning the device off and back on. Sometimes depending on the order the MDM sends its commands things dont always happen and a reboot of the device normally fixes this.

[DrPlumber]

Hey Blake! I have tried this, sadly it did not fix it. I even tried removing the Home Screen Layout setting all together and rebuilding it from scratch, but the issue persists. I have to wonder if it's some kind of restriction setting that is causing this, but I can't for the life of me figure out which one (if that's even the reason).

[BlakeRichardson]

@DrPlumber Hmm that usually works for me. Are you putting the app in a folder because you being tidy and users are unlikely to use it?

If so why not just block access to that app which will hide it. 

[DrPlumber]

@BlakeRichardson I wasn't actually aware you could hide individual apps, that would be even better! How does one go about doing that?

[BlakeRichardson]

@DrPlumber easy under restrictions there is iOS show.hide apps. I've put a screenshot below of one of my settings. It does require your devices to be supervised though.

[DrPlumber]

@BlakeRichardson you are awesome. Thank you!

[BlakeRichardson]

Glad to help!