I had a student who reported his iPad missing. I put the iPad into lost mode. The student found the ipad, but could not immediately bring it to me in order to unlock the device. The student restarted the device trying to get around the lost mode lock. Now the device is not on the Internet.
Is there anyway to unlock the device without having to reset it via iTunes?
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@dirwin If you have activated lost mode and it cannot connect to the internet you will need to restore the device.
@dirwin If you have activated lost mode and it cannot connect to the internet you will need to restore the device.
@BlakeRichardson thanks for the information. This is what I had to do, thankfully the device did not lose all of it's data in the process.
Take it to Apple, but make sure it's an Apple Store not an authorized Apple repair service. Apple won't charge for diagnostics but an authorized repair service will. Or try RecoveryTool Fix Recovery.
@alexis_cazalaa unfortunately I do not have those adapters. I will have to add them to my inventory. That solution would be much quicker than restoring the device.
I would look into USB tethering. I believe it was released in iOS 11 last year.
@jared_f wrote:I would look into USB tethering. I believe it was released in iOS 11 last year.
This little tidbit was a HUGE help when used in conjunction with @BlakeRichardson's advice above!
We had a managed iPad Pro become disabled by a user entering the wrong lock screen code too many times. Also rebooted, so it wasn't connected to WiFi.
To add a little more fun into the mix, the device profile also didn't allow pairing with hosts, so it couldn't connect to iTunes nor would a connection to Configurator erase the passcode lock (even though it's the same MacBook used to enroll the iPad into DEP/ABM).
For others who've never had the pleasure of working through this problem, the recovery steps we used were as follows:
Thanks again for the USB tethering suggestion. That was the missing link that allowed the iPad to phone home to Apple and get released from management so we could re-image it.