iOS devices random factory reset

CentDist
New here

iOS devices random factory reset

We have a number of iOS devices that are randomly factory resetting themselves; after each occurrence, I notice an event in the activity log, "TokenUpdate".  Wondering if anyone else has seen this occur? All MDM tokens are valid/active, and these are all ADE devices.

2 Replies 2
BlakeRichardson
Kind of a big deal
Kind of a big deal

No I haven't seen this with any of the devices I manage, what model hardware and what version of iOS?

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CentDist
New here

These are mostly ipad mini 5/6 devices (though i did have it occur on a mini 4 as well), and varying ios versions.  Most recently i had this occur today and the device is running ipadOS 18.0

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