Windows Laptops with Meraki Systems Manager

[Dylan87]

I have uninstalled the meraki systems manager agent from a few windows laptops and then deleted the device off the dashboard. They keep reconnecting to the MDM. I also used the command line commands to delete the registry keys for Meraki, but they still are connecting back to the MDM dashboard.

Anyone else having this issue?

[BlakeRichardson]

@Dylan87  Nope I have never seen that issue before. Were you running the latest version of the agent?

Maybe try installign that then uninstalling it, if that fails I would contact support.

[Dylan87]

Got it figured out.

For whatever reason when uninstalling the agent from the control panel / add or remove programs.. it was not deleting the registry key and the other piece in the task manager.

You can run the CMD commands or manually delete the registry key and the meraki folder under C: programs files (x86).

https://documentation.meraki.com/SM/Device_Enrollment/Uninstalling_Systems_Manager_and_Removing_Mana...

sc stop MerakiPCCAgent
sc stop MerakiVNCService

sc delete MerakiPCCAgent
sc delete MerakiVNCService
rd /s /q "C:\Program Files (x86)\Meraki\"
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Meraki /f

[BrechtSchamp]

Thanks for reporting back. I'm sure this will help someone in the future.