Problem with devices enrolled to DEP/MDM with Apple Configurator

SOLVED
Tapas
Here to help

Problem with devices enrolled to DEP/MDM with Apple Configurator

Hello,

our client has iOS devices which are connected to DEP program and School Manager, and also to Meraki SM. Most of the ipads are already connected to DEP program when they are purchased from vendor, so these can be installed "out-of-box" and this works nicely.

 

However, some of the devices are connected to DEP program with Apple Configurator 2 manual enrollment since they are purchased from "DEP incompatible" vendors. After running these devices through AC, they appear to School Manager and show under "Apple Configurator devices" and can be moved under Meraki MDM like the vendor DEP'd devices. This all seems to be quite straight forward and well documented.

 

After the ipad reboots, it gets the settings from MDM server excactly the same way as vendor DEP'd devices and it seems to be OK. Even Apps and settings are applied correctly. The only problem with Apple Configurator enrolled device is that the remote management can be removed from this device. The device shows a message in lock screen. "This device is connected to remote management. If you want to remove it, click here". And if you click it, it will go to the settings and allow the remote management to be removed. Any thoughts?

1 ACCEPTED SOLUTION

Accepted Solutions
BlakeRichardson
Kind of a big deal

Re: Problem with devices enrolled to DEP/MDM with Apple Configurator

@Tapas  This is perfectly normal what you are seeing, after the devices have been enrolled for 30 days this message should dissapear. 

 

 

If you’ve acquired devices from sources other than Apple or participating Apple Authorized Resellers or carriers, they can also be added to Apple Business Manager using Apple Configurator 2. Manually enrolled devices you set up behave like any other enrolled device, with mandatory supervision and MDM enrollment. However, the user has a 30-day provisional period to remove the device from enrollment, supervision, and MDM. " 

 

Source Apple - https://www.apple.com/business/docs/site/Apple_Business_Manager_Getting_Started_Guide.pdf

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI

View solution in original post

2 REPLIES 2
BlakeRichardson
Kind of a big deal

Re: Problem with devices enrolled to DEP/MDM with Apple Configurator

@Tapas  This is perfectly normal what you are seeing, after the devices have been enrolled for 30 days this message should dissapear. 

 

 

If you’ve acquired devices from sources other than Apple or participating Apple Authorized Resellers or carriers, they can also be added to Apple Business Manager using Apple Configurator 2. Manually enrolled devices you set up behave like any other enrolled device, with mandatory supervision and MDM enrollment. However, the user has a 30-day provisional period to remove the device from enrollment, supervision, and MDM. " 

 

Source Apple - https://www.apple.com/business/docs/site/Apple_Business_Manager_Getting_Started_Guide.pdf

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI

View solution in original post

Tapas
Here to help

Re: Problem with devices enrolled to DEP/MDM with Apple Configurator

@BlakeRichardson Thank you very much for your reply! I have totally overlooked this 30-day provisional period.

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