Opened unsolved ticket since March 2017 - Am i the only unlucky one ?

[alexis_cazalaa]

Hi,

Just wanted to know if i am the only one having an opened and as of today still unsolved ticket with Meraki Supoort that i created on March 24, 2017.

This is about a security report, linked to a "check-in" security policy, that never worked.

thank you

[jared_f]

While I don’t have any comment on the support case. But, what is the issue you are receiving? I can try to replicate it in my instance.

Jared

[alexis_cazalaa]

Well i created a "Check-In" Security policy 

I then created a Security report to tell me daily who's not compliant with that policy

FYI, the others security reports do work.

[PhilipDAth]

The classic support/development issue at Meraki.  I bet it is related to a bug. Support can't talk to development, and wont be able to get information on when the bug is getting fixed. Just my guess.