Only one education configuration can be installed at a time

Garralda
Comes here often

Only one education configuration can be installed at a time

Hi

 

For a couple of weeks in several organizations this error appears when deploying the education payload on supervised iPads with iOS 14

 

I have opened a case in Meraki support but they do not solve it yet.

 

Somebody has this same error?

 

Regards

 

Alfonso

5 REPLIES 5
GregGalico1
Here to help

same issue. not sure why. has Meraki gotten back to you?

PaulF
Meraki Employee

Apple don't permit more than one Education profile on a device at a time. Sorry to be the bearer of bad news.

this is the only education profile i'm trying to install.

GregGalico1
Here to help

I ended up erasing the iPad and setting it up as new. The education profile (Apple classroom) then installed successfully.

 

In terms of the person's data-  I made sure everything was backing up to iCloud, did a backup, then signed in with her apple ID after the erase. All her data then pulled down from iCloud

Still don't  know why it happened. I'm also seeing it on a student device. The first person was a teacher

BlakeRichardson
Kind of a big deal

Are you trying to enrol a device thats already enrolled in another MDM. I find that when moving devices around erasing them is the best method because then it removes any stale data as well. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
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