New iPad shipped with 16

[AllTheWay]

So normally I boot an ipad up, add the network, reboot and change the tag of the ipad to the preconfigured tag I want to have it under. I've rebooted it a few times and searched over and over, it's not being seen under my dasboard. 

Anyways I just got off the phone with Meraki support and they said iOS 16 wasn't yet approved yet and that I needed to roll it back to 15 before it would join-able. Problem is it shipped with 16 so I can't go back to a backup and restore. All of these are enrolled in Apple Business Manager and managed through Meraki. 

Anyone have experience with this?

[Ryan_Miles]

iOS 16 has been out for some time now and is also shown as supported here. Have a case number I can look up?

[AllTheWay]

09082990. The second person I talked to suggested added the devices via mobile browser and the 10 digit code, which sort of worked. It pulled down the apps I needed to have on it but it didn't remove the generic homescreen apps and it's not locked down correctly. So it sort of worked. I haven't been able to call back in since I added it, he suggested calling back in if I neede more help. Just wondered if others had experienced this.  

[AllTheWay · Accepted solution]

Turns out the Apple ADE token had expired. Once it was renewed, sync and couple other settings gone through they were provisioned.