Meraki System Manager is not picking up the Device Serial Number

[ianalovera]

So I recently enrolled 3 devices to our system manager but for some reason, System Manager is not picking up the serial number of the device. I't just showing as unknown

[jm2013]

Is there an answer to this question? I am in the same boat. How do we capture the serial numbers automatically with the IMEI as well for the device?

Cheers

[PaulF]

Which enrollment type are you using? Work profile or Device owner?

[jm2013]

Work profile. 

[PaulF]

As per : https://source.android.com/docs/devices/admin/managed-profiles

On personal devices with a work profile, Android 12 or higher removes access to device hardware identifiers (IMEI, MEID, serial number) and provides a unique, enrollment-specific ID that identifies the work profile enrollment for a specific organization.