Mac OS device enrollment - Unable to remote desktop

[MilesMeraki]

I've just enrolled two Mac OSX devices into my SM network. I've enrolled via the standard web page enrolment as well as downloading the agent/package and installing on the devices.

Devices are checking in to dashboard and are online and showing up to date. I'm however unable to remote desktop/use any of the advanced features which should be enabled with the agent/package install.

How do i enable these features? I've tried to download the agent several times however still having no luck. 

[BlakeRichardson · Accepted solution]

Checkout the page below.  Would say your firewall is blocking some outbound traffic which is causing the problem. Ports 993, 7734 and 60000 - 61000 are required for systems manager to work correctly.

https://documentation.meraki.com/zGeneral_Administration/Other_Topics/Firewall_Rules_for_Cloud_Conne...

[MilesMeraki]

@BlakeRichardson Thanks Blake, only problem is that there isn't a firewall in the way of these devices. 

[BlakeRichardson]

Have you setup these devices yourself as there is a way for remote desktop to be blocked on client machines.

[MilesMeraki]

Hey @BlakeRichardson, Managed to get to the bottom of this one. My devices had AV's installed which appeared to have a built in host firewall. Looks like these were blocking some of the outbound ports required 🙂

Cheers.

[BlakeRichardson]

Awesome glad you worked it out!