Locking account section in iPhone 7, iOS 15+ and Activation lock error.

AdamHuman
New here

Locking account section in iPhone 7, iOS 15+ and Activation lock error.

Subject: Locking account section in iPhone 7, iOS 15+

Hello,

 

Hope you reading this are healthy and well and may you live longer in others through your wisdom. :), give me a hand, I am about to jump off a bridge.

 

I am unable to do two things on the iPhone, I have just started to setup from a used iPhone 7 

 

1.

Unable to enable "Activation lock" getting error:  "Error - Device MDM Activation Lock is not allowed for this device"

 

In order to fix this issue, I have enabled FindMyPhone, but no change.

 

Also, tried restarting it, no go. A little while ago, I had disabled the activation lock on the same phone and then erased it as it needed to be done since it was used by an unknown person.

 

2.

How do I lock the account section (Apple ID) of a user using an iPhone7 managed by Meraki, this basic question has raised some eyebrows and is laughable among many here, however, whatever I see online, shows me a white Meraki screen to fix this issue, by I do not see "Manage" anywhere, am I on an old version of Meraki(No surprise). Please share some input or ask questions.

 

Thanks very much, I will go take a nap for the tooth fairy to show up and pay me.

 

Adam

 

 

1 REPLY 1
PaulF
Meraki Employee
Meraki Employee

Hi Adam

 

1. Is the device supervised?

2. It's in the restrictions payload:

 

Screen Shot 2022-05-18 at 12.42.25 PM.png

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