Issue with enrollment process "this is not valid network id"

[SergioHB]

Hello everyone,

I'm trying to enroll a new device (Ipad) and when I go to the "enroll in sysadmin" page I get "this is not a valid network ID".
We have enough licenses.

I try enrollment throught QR, email....

[ConnorL]

Mind dropping me a DM with a link to the Dashboard network you're trying to enrol into?

[SergioHB]

done!

[kless]

Hi!

We are facing the same issue at the moment with our main organization and have a case opened about it! Both networks within that organization are showing the same error.

Checking network calls it seems to be failing on this specific http call, with a 500 error:

Request URL: https://enroll.meraki.com/ssp/<networkID or enrollment code>/network_settings

Request Method:GET

Status Code:500 Internal Server Error

Remote Address:[2606:7bc0:1081:2:25b6:9146:94b2:a356]:443

Referrer Policy:strict-origin-when-cross-origin

[ConnorL]

Hey @SergioHB ,

We've traced this down to a new issue that we have sent over to Engineering, they are in the process of resolving this now. I will keep this thread updated with the progress.

[SergioHB]

Thanks @ConnorL ! we wait news from you

[BertramC]

We're experiencing the same issue. Any ETA? should this be on https://status.meraki.net/ ?

[ConnorL · Accepted solution]

Hi All,

This issue has now been resolved, you should be able to enrol again via enroll.meraki.com, if you get an error, clear cache/cookies and try again.

Thank you for your patience!

Cheers, Connor. 

[SergioHB]

Hi, works correctly.

Thanks.