Forgotten Icloud Password

[MikeMandalorian]

Hey folks,

I have a Managed ipad mini, that was setup before i took over the SM, they allowed a generic icloud account set up on the ipad , the password is nowhere to be found .

Is there anyway to wipe this ipad mini of the icloud account, i have tried erase device on SM , but it brings me back to using the  icloud account ,, resetting the pw only send a email to the icloud acct that no one has the PW to 

any help is much appreciated 

[Haydn]

Unfortunately not. We have had this issue a number of times in the past and was a reason we changed our policy to MDM and apple ID's with a business email address.

[MikeMandalorian]

@Haydn , so im back on this Icloud acct project again , I've went though apple to provide ownership so all good on that front for this original ipad i posted about 

My question is You said you use MDM ( I am assuming meraki )  and apple ID's with business emails  

is a Apple ID the same as a Icloud acct ?  because i have another Ipad i have to provide ownership of,  because we cant gain access to the Icloud acct attached to this IPAD 

[RCaldicott · Accepted solution]

Apple will remove the authentication from the device if you can supply a proof of ownership.