Device Count is not same as Enrolled Devices - How to Force Meraki to update

tstrosnider
Conversationalist

Device Count is not same as Enrolled Devices - How to Force Meraki to update

I have 361 devices listed under Apple Business center, 356 devices listed under ADE with a full sync, and then 259 devices listed under "devices" in Meraki.  How can these numbers be the same across the Meraki platform?

 

Apple Business

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Meraki ADE

tstrosnider_2-1726524754149.png

 

Meraki MDM

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1 Reply 1
Meraki_Gwen
Meraki Employee
Meraki Employee

You will want to verify that all of your devices in your Apple Business Manager/Apple School Manager are pointing to the correct server that has been added to your Meraki Dashboard. Once verified for all 361 devices or those missing from your ADE page, you will want to perform a full sync using the new dashboard UI.  Once all 361 devices show up on your ADE page, you will want to ensure you have enough licenses in your dashboard for the 361 devices and enroll any devices that are showing up on the ADE page with an ADE status of Empty or Assigned. 

 

If you still have trouble with this after completing the above steps please raise a support ticket, if you would like you can DM me with the case number once it has been created. 

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