Device Count is not same as Enrolled Devices - How to Force Meraki to update

[tstrosnider]

I have 361 devices listed under Apple Business center, 356 devices listed under ADE with a full sync, and then 259 devices listed under "devices" in Meraki.  How can these numbers be the same across the Meraki platform?

Apple Business

Meraki ADE

Meraki MDM

[Meraki_Gwen]

You will want to verify that all of your devices in your Apple Business Manager/Apple School Manager are pointing to the correct server that has been added to your Meraki Dashboard. Once verified for all 361 devices or those missing from your ADE page, you will want to perform a full sync using the new dashboard UI.  Once all 361 devices show up on your ADE page, you will want to ensure you have enough licenses in your dashboard for the 361 devices and enroll any devices that are showing up on the ADE page with an ADE status of Empty or Assigned. 

If you still have trouble with this after completing the above steps please raise a support ticket, if you would like you can DM me with the case number once it has been created. 

[BlakeRichardson]

You might have some devices in your ABM instance that are not assigned to Meraki as their MDM, secondly just because you have assigned an MDM doesn't mean the device is enrolled in Meraki systems manager. 

Assigning an MDM doesn't automatically  enrol the device in that MDM, you still have to complete the enrolment process.