DEP and VPP not syncing between Apple and Meraki

[vassallon]

Just wanted to put this out there as all morning my DEP syncs have been failing. I just noticed that VPP is also not working correctly and we are getting errors when trying to install the Meraki App of the following:

Mar 09 10:45

Install app 'Meraki Systems Manager'

Error: Could not retrieve license for the app with iTunes Store ID 472572194.

Mar 09 10:45

I suspect there is a backend issue between Meraki and Apple, I am currently on with Meraki support while we investigate this issue. I have verified that my certs are updated and working correctly.

@Noah_Salzman 

[PhilipDAth]

Your DEP certificate hasn't expired by chance?

[vassallon]

@PhilipDAth,

Nope I'm good until next year. Jan 20, 2021

[vassallon]

As a follow-up, I have thousands of available licenses for these apps:

Mar 09 10:53	Install app 'AIRSecureTest'	Error: Could not retrieve license for the app with iTunes Store ID 607002517.	Mar 09 10:53
Mar 09 10:53	Install app 'Eagle Point School District 9'	Error: Could not retrieve license for the app with iTunes Store ID 1368722685.	Mar 09 10:53
Mar 09 10:53	Install app 'SchoolMessenger'	Error: Could not retrieve license for the app with iTunes Store ID 978894818.	Mar 09 10:53
Mar 09 10:53	Install app 'StudentVUE'	Error: Could not retrieve license for the app with iTunes Store ID 412050327.	Mar 09 10:53
Mar 09 10:53	Install app 'Nearpod'	Error: Could not retrieve license for the app with iTunes Store ID 523540409.	Mar 09 10:53
Mar 09 10:53	Install app 'Meraki Systems Manager'	Error: Could not retrieve license for the app with iTunes Store ID 472572194.	Mar 09 10:53
Mar 09 10:53	Install app 'Canvas Student'	Error: Could not retrieve license for the app with iTunes Store ID 480883488.	Mar 09 10:53
Mar 09 10:53	Install app 'Flipgrid.'	Error: Could not retrieve license for the app with iTunes Store ID 756972930.	Mar 09 10:53

[vassallon · Accepted solution]

DEP and VPP are now syncing, I suspect the misbehaving server was reprimanded.

[BlakeRichardson]

@vassallon  I had a banner when I logged into my dashboard yesterday tlaking about maintenance and downtime, I wonder if it was a result of that.